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import Constants from '@berachain/constants';

General Troubleshooting ❓

General FAQs regarding user interaction and common issues face while interacting with Berachain Te

I cannot connect to the platform

Make sure to select the correct network (Berachain Testnet). Normally on the wallet provider you can switch the network in the settings option.

Coinbase

  • Use the scan QR option to connect.

  • If you want to access directly from Coinbase wallet just go to sepefic Berachain DApp's site on the browser within the app.

Wallet connect

  • Use the scan QR code to connect.

I cannot send transactions

Make sure you have enough $BERA in your wallet to interact with the platform. You must have $BERA in your wallet for the transaction costs-- without it you won't be able to interact. Depending on the network status, the cost of the transactions may vary.

The site does not load

The following steps may solve your problems:

  • Using a chromium based browser is usually recommended switch to another browser to see if the issues are coming from the browser. If it is related to Brave browser some helpful actions are:

    • Clearing cache data and cookies for the site

    • Hard refresh with control + F5 (or cmd + r)

    • Disable the wallet not being used as default, for example metamask or other extensions that might be interfering with proper connection with the wallet

    • If the site still won't load after taking the steps above, you will have to use the platform in another browser.

  • Make sure your internet connection is working and stable

  • Restart the browser and try to connect again

  • Try to hard refresh the site with control + F5

  • Check if there are any updates for your browser or wallet provider. If so, update it to the latest version.

My transaction is stuck pending confirmation

In this situation make sure to not keep sending transactions, as every new transaction will be stuck pending the oldest transaction to be confirmed. You can get rid of the stuck transaction by speeding it up or cancelling it. Depending on the wallet you are using, you may have that option natively.

For example, metamask or trust wallet have both the options to cancel or speed up transactions.

Alternatively, if your wallet provider doesn't have this option, you can still drop the stuck transaction by sending a 0 $BERA transaction, to your address (to yourself) using the same nonce (number id). You can inspect the nonce in your transaction in Berascan and use interfaces such as MEW and MyCrypto to send this transaction with a higher gas cost and replace the one that is stuck.

Where Else Can I Find Help If I Have A Problem Or Question?

Berachain's Discord server is active - post your questions and a community member or moderator will help you. Please read the chat rules. Moderators will never DM you first, please only use official channels.